FAQs - PREGUNTAS FRECUENTES

What to expect on the day of the booking?


Lots of fun !!!!! Beach , lake , sand and sun. :) Please ensure to arrive at least 15 minutes prior to your booking, to allow time to read and sign the waiver, provide IDs and obtain security briefing and orientation from the staff. Before heading out on the lake you will need to demonstrate some necessary skills.




What should I bring?


Sunglasses, hat, a change of clothes in case you get wet, towel, water, sunscreen etc... Once again : bring water !!!




Is there a deposit?


No . However , as a security, we’ll require a valid government ID (i.e. Driver's License or passport) at the time of picking up the kayaks.




Where do I pick up the kayaks?


On the beach, just south of MacLean Avenue. You can check out the map in the "About Us" section of our website. When you reach Queen St E & MacLean Avenue, go south on MacLean until you reach the sand. We'll be there just by the boardwalk, you can't miss us!




Which form of payment do you accept?


We accept payment through the website or cash at the time of picking up the kayaks




What is your cancellation policy?


We offer 100% refund if cancellation is made up to three days prior to the booking. If the booking is cancelled less than 48 hours prior, no refund will be issued but we will be happy to re-schedule whenever is more convenient to you.




What if I am late on the day of the booking?


Try to arrive at least 15 minutes prior to your booking. However we understand that circumstances outside of your control may cause you to be late for your booking. In this case, ensure to get in touch with us to let us know when you estimate to arrive. If you are more than 15 minutes late and we don't hear from you and/or we can't get in touch with you, we will automatically consider you a no-show and release the kayaks to other renters. No refunds will be issued, but you'll have a chance to reschedule.




How many kayaks do you have?


Seven - five Sit-On and two Sit-in... and also two inflatable Stand Up Paddle boards! (SUPs)